Ackaia Corporation General Terms of Service#

Ackaia Corporation v1.00.00 July 24, 2026 1233 York Avenue, Apt. 301 New York, NY 10065 United States of America www.ackaia.com

Effective Date: July 24, 2026

Entity: Ackaia Corporation, 1233 York Avenue, Apt. 301, New York, NY 10065, United States

(“Ackaia”, “Ackaia Corp.”, “we”, “our”, “us”)

Applies To: Ackaia-operated websites, Ackaia ID, customer-facing applications, APIs, developer resources, account and subscription services, and other products or services that link to these General Terms, unless product-specific terms apply.

Document Owner: Ackaia Corp. Legal

Primary Legal Contact: legal@ackaia.com

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Revision History#

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1. Acceptance of These Terms#

These General Terms of Service (“General Terms”) govern your access to and use of the Ackaia Services. By creating an Ackaia ID, accessing or using a Service, purchasing a subscription, using an Ackaia API, or otherwise indicating acceptance, you agree to these General Terms.

If you do not agree, do not access or use the Services. If you use a Service on behalf of a company, institution, organization, or other legal entity, you represent that you have authority to bind that entity. In that case, “you” includes both you and the entity you represent.

These General Terms do not displace rights that cannot lawfully be waived or limited under applicable consumer, privacy, employment, or other mandatory law.

2. Scope#

These General Terms apply to Ackaia-operated:

• public websites and dashboards;

• Ackaia ID registration, authentication, recovery, and account-management services;

• customer-facing applications and cloud services;

• subscriptions, billing portals, promotional offers, and account entitlements;

• APIs, software development kits, command-line tools, documentation, and developer services;

• support, trust, safety, security, and abuse-reporting channels;

• beta, preview, research, or experimental features made available to users;

• other services that link to or expressly incorporate these General Terms.

Internal systems made available only to Ackaia personnel are governed by internal policies and applicable agreements rather than by these General Terms, except where a provision expressly states otherwise.

3. Relationship to Product-Specific Terms#

Some Ackaia products have separate terms, privacy notices, acceptable-use rules, security documentation, service descriptions, order forms, or enterprise agreements (“Product Terms”).

These General Terms provide the common contractual foundation for the Ackaia ecosystem. Product Terms supplement these General Terms. If a Product Term conflicts with these General Terms, the Product Term controls only for the affected product and subject matter. An individually negotiated written agreement signed by authorized representatives controls over both documents to the extent of a conflict.

For example, use of CipherDrive™ is also governed by the Ackaia CipherDrive™ Terms of Service and related CipherDrive™ policies. Product-specific descriptions of encryption, key custody, storage, sharing, quotas, or content processing apply only to the products for which they are published.

4. Definitions#

“Ackaia ID” means the identity and account used to authenticate with participating Ackaia Services.

“Account” means an Ackaia ID or another user, organization, developer, administrative, or service account authorized to access a Service.

“Documentation” means Ackaia-provided technical, legal, support, security, or product documentation.

“Product Terms” means additional terms, policies, notices, service descriptions, order forms, or written agreements applicable to a particular Service.

“Service” or “Services” means an Ackaia-operated website, application, product, API, account system, subscription service, interface, feature, or related service made available to you.

“User Content” means content, files, data, text, communications, code, feedback, or other material that you or someone acting for you submits, stores, transmits, publishes, or otherwise makes available through a Service.

5. Eligibility and Authority#

You must be legally capable of entering into a binding agreement. Unless a Product Term establishes a higher age, you must be at least 13 years old to use the Services. If the law where you live requires a higher minimum age for Ackaia to provide the Service without parental consent, that higher age applies.

If you are below the age of legal majority where you live, a parent or legal guardian must review and agree to these General Terms on your behalf where required by law. The Services are not directed to children under 13.

You may not use the Services if applicable law prohibits Ackaia from providing them to you or if Ackaia previously terminated your access for serious or repeated violations and has not authorized your return.

6. Accounts and Ackaia ID#

You may need an Ackaia ID to use certain Services. You agree to:

• provide accurate, current, and complete account information;

• keep your contact and recovery information current;

• protect passwords, passkeys, multifactor-authentication methods, recovery codes, devices, sessions, and other credentials;

• use only accounts you are authorized to use;

• promptly notify Ackaia if you suspect unauthorized access, credential compromise, or account misuse;

• comply with reasonable identity, security, fraud-prevention, and recovery checks.

You are responsible for activity conducted through your Account to the extent permitted by law, except where the activity results from Ackaia’s breach of its obligations or from circumstances for which you are not legally responsible.

Ackaia may refuse registration, require verification, revoke sessions, reset non-cryptographic credentials, restrict recovery, or apply additional security controls when reasonably necessary to protect users, Accounts, or the Services.

7. Organizations and Administrators#

If your Account is controlled by an organization, the organization may appoint administrators who can manage membership, access, entitlements, security settings, integrations, billing, and organizational data.

Your organization’s administrators may be able to access Account information and records associated with the organization, subject to the applicable Service design, Product Terms, and law. You are responsible for understanding your organization’s policies and the authority granted to its administrators.

8. Limited Right to Use the Services#

Subject to these General Terms and applicable Product Terms, Ackaia grants you a limited, personal or internal-business, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable service period.

This right does not transfer ownership of any Ackaia software, infrastructure, Documentation, trademarks, designs, or intellectual property. Rights granted under open-source or source-available licenses are governed by those licenses.

9. Your Responsibilities#

You are responsible for:

• using the Services lawfully and in accordance with these General Terms;

• maintaining appropriate devices, networks, browsers, and local security;

• configuring the Services appropriately for your use;

• evaluating whether a Service is suitable for your legal, professional, regulatory, security, and business requirements;

• maintaining independent copies of critical information where appropriate;

• obtaining necessary rights, notices, permissions, and consents for User Content and personal information you provide;

• activity performed by people or systems you authorize.

Unless Ackaia expressly agrees otherwise in writing, the Services do not replace your own compliance, records-management, backup, fiduciary, professional, or cybersecurity obligations.

10. Acceptable Use#

You may not use the Services to:

• violate applicable law, regulation, court order, or the rights of another person;

• distribute child sexual abuse material, exploitative material, non-consensual intimate imagery, or content that facilitates harm to children;

• threaten, harass, stalk, extort, defraud, impersonate, or dox another person;

• distribute malware, ransomware, spyware, phishing material, stolen credentials, or tools primarily intended for unauthorized compromise;

• infringe intellectual-property, privacy, publicity, confidentiality, or contractual rights;

• gain unauthorized access to an Account, system, network, data set, or Service;

• bypass authentication, authorization, usage, billing, rate, quota, safety, or security controls;

• disrupt, overload, degrade, or interfere with the Services or other users;

• conduct denial-of-service activity, credential stuffing, unsolicited bulk messaging, abusive automation, or deceptive traffic generation;

• scrape or extract data in violation of law, technical restrictions, robots directives, or an applicable agreement;

• conceal or misrepresent the origin, destination, ownership, or purpose of prohibited activity;

• assist another person in conduct prohibited by these General Terms.

Product Terms may establish additional acceptable-use rules. Privacy, encryption, or use of a pseudonym does not create immunity from law or policy.

11. Automated Access, APIs, and Developer Services#

You may access APIs, developer tools, or automated interfaces only as authorized by Documentation, credentials, plan limits, and applicable Product Terms.

You must not:

• expose API keys, client secrets, service credentials, or private tokens;

• exceed documented rate or usage limits;

• use automation to evade enforcement or create unreasonable load;

• misrepresent the identity or purpose of an integration;

• interfere with API security, versioning, or access controls;

• use developer access to collect or process data without a lawful basis and required notices.

Ackaia may rotate credentials, change API versions, deprecate endpoints, or restrict automated access for security, reliability, legal, or product reasons. Where reasonably practicable, Ackaia will provide notice of material breaking changes.

12. User Content and Ownership#

As between you and Ackaia, you retain your rights in User Content. You represent that you have the rights and authority necessary to provide, store, transmit, share, or process User Content through the Services.

You grant Ackaia a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, route, reproduce, display, secure, back up, process, and otherwise handle User Content only as reasonably necessary to:

• provide and maintain the Services;

• perform actions you request;

• protect users and the Services;

• prevent fraud, abuse, or security incidents;

• comply with law and enforce applicable agreements;

• improve the Services using operational information in accordance with the applicable Privacy Policy.

This license ends when the relevant User Content is deleted from active systems, except to the extent continued retention is necessary for backups, security, legal compliance, dispute resolution, or other purposes described in the applicable Privacy Policy.

13. Encrypted and Zero-Knowledge Services#

Some Services may offer end-to-end encryption, client-side encryption, zero-knowledge storage, or user-controlled key custody. Those characteristics apply only where expressly described in Product Terms or product security documentation.

For such Services:

• Ackaia may not possess the keys required to decrypt supported content;

• loss of user-controlled cryptographic material may cause permanent loss of access;

• account recovery may not restore encrypted content;

• metadata and operational records may remain available to Ackaia;

• local devices, browsers, extensions, sessions, and shared links may affect confidentiality;

• product-specific safety systems may operate at stages disclosed in Product Terms.

No general statement about privacy or security expands a product’s technical guarantees beyond its documented architecture.

14. Privacy and Data Protection#

Ackaia’s processing of personal information is described in the Ackaia Corporation General Privacy Policy and applicable product-specific privacy notices.

Where Ackaia processes personal information for an organization under a separate data-processing agreement, that agreement governs the processing covered by it. You must not provide personal information to a Service unless you have authority and a lawful basis to do so.

15. Security#

Ackaia maintains a risk-based information-security program described at a high level in the Ackaia Corporation Information Security Policy.

No system is completely secure. You must use available security features, protect your credentials and devices, and promptly report suspected vulnerabilities or incidents. Security research must comply with the Ackaia Corporation Responsible Disclosure Policy.

16. Third-Party Services and Integrations#

The Services may interoperate with or link to third-party providers, applications, infrastructure, websites, payment processors, repositories, or integrations. Third-party services are governed by their own terms and privacy practices.

Ackaia is not responsible for third-party services outside its control. When you enable an integration or direct Ackaia to transfer information to a third party, you authorize the transfer necessary to perform your request. You are responsible for reviewing the third party’s terms, permissions, and security.

17. Subscriptions, Fees, and Taxes#

Some Services require payment. Prices, billing intervals, usage limits, included features, renewal terms, and taxes will be disclosed at purchase or in applicable Product Terms.

By purchasing a paid Service, you authorize Ackaia and its payment processors to charge the payment method you provide for disclosed fees, renewals, usage, and applicable taxes. Unless otherwise stated:

• subscriptions renew automatically until cancelled;

• you must cancel before renewal to avoid the next charge;

• fees are non-refundable except where required by law or expressly offered;

• failed payment may result in restriction, downgrade, suspension, or termination;

• plan changes may take effect immediately or at the next billing period as disclosed;

• you are responsible for taxes not collected by Ackaia where legally required.

Consumer cancellation and refund rights required by applicable law remain unaffected.

18. Trials, Promotions, and Credits#

Trials, promotional prices, coupons, credits, and free tiers may be subject to additional eligibility, duration, conversion, and usage terms. Unless prohibited by law, Ackaia may modify or withdraw an offer before acceptance and may revoke benefits obtained through fraud, duplication, technical abuse, or material violation.

Promotional credits have no cash value, are not transferable unless expressly stated, and may expire as disclosed.

19. Service Limits and Fair Use#

Services may include storage, transfer, request, seat, message, compute, API, file-size, or other limits. Ackaia may measure and enforce these limits using operational records.

You may not circumvent limits through multiple Accounts, request manipulation, abusive automation, undisclosed reselling, or other evasive methods. Ackaia may apply proportionate restrictions where use creates abnormal load, material security risk, abuse risk, or harm to other users, even if a numeric limit has not yet been exceeded.

20. Beta, Preview, Research, and Experimental Features#

Beta, preview, research, experimental, or early-access features may be incomplete, unstable, changed, or discontinued. They may have reduced support and additional restrictions.

Unless Ackaia expressly states otherwise, do not rely on these features for critical, regulated, production, or irreversible workflows. Feedback and operational telemetry from such features may be used to evaluate and improve them in accordance with the applicable Privacy Policy.

21. Changes to and Availability of the Services#

Ackaia may add, modify, rename, replace, suspend, or discontinue Services or features for product, security, legal, operational, or business reasons.

Ackaia will make reasonable efforts to provide reliable Services but does not guarantee uninterrupted, error-free, or permanent availability. Maintenance, incidents, attacks, third-party failures, capacity constraints, legal orders, and events outside Ackaia’s reasonable control may affect availability.

Where reasonably practicable and legally required, Ackaia will provide notice of a material discontinuation or change that significantly affects paid users.

22. Support and Communications#

Support channels, response targets, and service levels may vary by Service and plan. Unless a separate agreement states otherwise, published response times are targets rather than guarantees.

You authorize Ackaia to send transactional, security, billing, legal, and service communications necessary to operate your Account. Marketing communications, if any, are subject to applicable consent and opt-out requirements.

23. Feedback#

If you voluntarily provide suggestions, ideas, or feedback, you grant Ackaia a worldwide, perpetual, irrevocable, non-exclusive, royalty-free right to use and incorporate that feedback without restriction or compensation. This does not transfer ownership of your unrelated User Content or confidential information.

Do not provide feedback that you are not authorized to share.

24. Ackaia Intellectual Property#

Ackaia and its licensors own the Services, including software, interfaces, designs, text, Documentation, systems, architecture, trademarks, logos, and other intellectual property, excluding User Content and third-party materials.

Except as expressly permitted by law or license, you may not:

• copy, sell, sublicense, lease, or redistribute the Services;

• reverse engineer or attempt to derive non-public source code;

• remove proprietary notices;

• use Ackaia trademarks in a manner that implies endorsement or affiliation;

• create confusingly similar services, domains, or branding;

• use non-public Ackaia materials to train, benchmark, or develop a competing system without authorization.

25. Open-Source and Source-Available Materials#

Certain Ackaia materials may be released under open-source, source-available, documentation, or content licenses. The applicable license controls your use of those materials.

Publication of source code or technical information does not by itself grant rights beyond the stated license and does not waive confidentiality, trademark, patent, security, or contractual rights.

26. Copyright and Other Rights Complaints#

If you believe material available through an Ackaia Service infringes your rights, send a sufficiently detailed report to the contact identified in the applicable product policy or to legal@ackaia.com.

Ackaia may request identification of the work, the allegedly infringing material, the relevant URL or object, your contact information, a statement of authority and good faith, and other information required by law. Product-specific notice and counter-notice procedures control where published.

27. Enforcement#

Ackaia may investigate suspected violations using information lawfully available to it, including Account records, security events, public content, reports, payment records, and technical or abuse signals.

Proportionate enforcement may include:

• warning or requesting corrective action;

• limiting a feature or request;

• revoking a session, credential, token, link, or integration;

• blocking content or activity;

• suspending or terminating an Account;

• preserving records;

• reporting suspected illegal activity where required or appropriate;

• refusing future access.

Ackaia may act without advance notice where notice is prohibited, impracticable, or likely to increase harm, security risk, evidence destruction, fraud, child-safety risk, or Service disruption.

28. Suspension and Termination#

You may stop using a Service at any time and may cancel subscriptions or request Account deletion through available controls.

Ackaia may suspend or terminate access if:

• you materially or repeatedly violate applicable terms;

• payment remains overdue;

• your use creates material security, legal, abuse, or operational risk;

• Ackaia is required to act by law or valid legal process;

• providing the Service is no longer technically, commercially, or legally feasible;

• the Service is discontinued.

Where appropriate, Ackaia may provide notice and an opportunity to export data or appeal. Immediate action may be necessary for severe abuse, compromise, fraud, or imminent harm.

29. Effect of Termination#

Upon termination, your right to use the affected Service ends. You remain responsible for accrued fees and obligations.

Depending on the Service, Product Terms, and law, Ackaia may delete, return, export, restrict, preserve, or retain data after termination. You are responsible for exporting information before termination where an export feature is available.

Provisions that by their nature should survive will survive, including provisions concerning ownership, fees, feedback, disclaimers, liability, indemnification, dispute resolution, enforcement, and legal compliance.

30. Legal Requests and Compliance#

Ackaia may preserve, disclose, restrict, or otherwise process information where required by applicable law or valid legal process. Ackaia’s approach is described in the Ackaia Corporation Legal Request Response Policy.

Ackaia does not promise to produce information or cryptographic material it does not possess or control. Product architecture may limit what Ackaia can technically access.

31. Export Controls and Sanctions#

You may not access, use, export, re-export, or transfer the Services in violation of applicable trade-control, sanctions, embargo, or export laws.

You represent that your use is not prohibited by applicable restrictions. Ackaia may restrict access when reasonably necessary to comply with law, payment restrictions, infrastructure constraints, or risk controls.

32. Professional, Regulated, and High-Risk Uses#

Unless Ackaia expressly agrees in writing, the Services are not provided as:

• emergency or life-safety systems;

• medical, legal, financial, or other professional advice;

• certified records archives or evidence custodians;

• regulated escrow or fiduciary services;

• systems authorized for classified information;

• guarantees of compliance with sector-specific obligations.

You are responsible for evaluating suitability, implementing required safeguards, and obtaining any necessary agreements or approvals.

33. Disclaimers#

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Ackaia disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment.

Ackaia does not warrant that the Services will:

• be uninterrupted, error-free, or permanently available;

• preserve or recover all data;

• be compatible with every device, browser, integration, or use case;

• detect or prevent every threat, abuse case, or unauthorized action;

• satisfy every legal, regulatory, professional, or business requirement;

• produce completely accurate output in every circumstance.

Nothing in these General Terms excludes a warranty or remedy that cannot lawfully be excluded.

34. Limitation of Liability#

To the maximum extent permitted by law, Ackaia and its officers, directors, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, data, or use.

To the maximum extent permitted by law, Ackaia’s aggregate liability arising from or relating to the Services and these General Terms will not exceed the greater of:

• the amount you paid Ackaia for the affected Service during the three months before the event giving rise to the claim; or

• one hundred United States dollars (USD $100).

These limitations do not apply where prohibited by law or to liability that cannot lawfully be limited, which may include liability for fraud, willful misconduct, or certain personal injury or consumer claims.

35. Indemnification#

To the extent permitted by law, if you use the Services on behalf of a business or organization, that entity will indemnify and defend Ackaia and its officers, directors, employees, contractors, affiliates, and agents against third-party claims, damages, losses, liabilities, costs, and reasonable legal fees arising from:

• the entity’s User Content;

• its unlawful or unauthorized use of the Services;

• its material violation of these General Terms;

• its infringement of third-party rights.

This section does not apply to individual consumers to the extent prohibited by applicable law.

36. Governing Law and Forum#

These General Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where mandatory law requires otherwise.

Subject to mandatory consumer rights, disputes arising from these General Terms or the Services will be brought in the state or federal courts located in New York County, New York. You and Ackaia consent to personal jurisdiction and venue in those courts.

Before filing a claim, you and Ackaia agree to make a good-faith attempt to resolve the dispute informally by providing a written description and allowing a reasonable response period. This requirement does not prevent either party from seeking urgent injunctive relief or meeting a statutory deadline.

37. Consumer Rights#

If you are a consumer, you may have rights under the law of your place of residence, including rights concerning cancellation, refunds, warranties, dispute forums, and unfair contract terms.

These General Terms do not waive or restrict mandatory consumer rights. If a provision conflicts with non-waivable consumer law, it applies only to the maximum extent permitted.

38. Changes to These General Terms#

Ackaia may update these General Terms to reflect changes in law, Services, security practices, operations, or business structure.

For material changes, Ackaia will provide notice where reasonably required through email, the Services, an Account notice, or the Legal Repository. The notice will state or link to the effective date. If law requires affirmative consent, Ackaia will request it.

Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, you must stop using the affected Services and cancel any subscription.

39. Notices#

Ackaia may provide notices through the Services, your Account, email, the Legal Repository, or another reasonable method. You are responsible for keeping your contact information current.

Formal legal notices to Ackaia must be sent to legal@ackaia.com and, where legally required, to Ackaia Corporation at the address stated above.

40. Assignment, Severability, and Waiver#

You may not assign these General Terms without Ackaia’s prior written consent. Ackaia may assign them in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or operation of law, subject to applicable law.

If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver.

41. Entire Agreement and Language#

These General Terms, applicable Product Terms, and expressly incorporated agreements constitute the agreement between you and Ackaia for the relevant Services and supersede prior statements on the same subject.

Headings are for convenience and do not control interpretation. English is the controlling language unless applicable law or an expressly agreed translation requires otherwise.

42. Contact#

Ackaia Corp. Legal: legal@ackaia.com

Privacy: privacy@ackaia.com

Security: security@ackaia.com

Abuse: abuse@ackaia.com

Website: www.ackaia.com

Address: 1233 York Avenue, Apt. 301, New York, NY 10065, United States of America

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End of General Terms